Shipping policy

Effective Date: September 12, 2026

At BandlyStore, all items are made to order and shipped directly from our print partners. Please review the information below regarding production times, shipping expectations, and delivery policies.

Order Processing Time

All products are custom printed after your order is placed.

  • Please allow 2–5 business days for production.
  • Production times may increase during peak seasons, holidays, or promotional periods.

Orders are not processed on weekends or major holidays.

Shipping Time

Once production is complete, orders are shipped via third-party carrier services (such as USPS, UPS, or FedEx).

  • United States: 3–7 business days (estimated)
  • Standard shipping is free on every order, with no minimum.
  • We currently ship within the United States only.

Shipping times are estimates only and are not guaranteed.

Carrier Delays & Force Majeure

BandlyStore is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

  • Severe weather or natural disasters
  • Snowstorms, hurricanes, floods, or other acts of nature
  • Carrier service disruptions
  • Labor strikes
  • Government actions or restrictions

Once an order has been handed off to the shipping carrier, delivery timing is outside of our control.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear in the carrier system.

Incorrect Shipping Addresses

Customers are responsible for entering accurate shipping information at checkout.

If an incorrect address is entered and the order has already been processed or shipped, BandlyStore cannot guarantee interception, rerouting, replacement, or refund.

We may attempt to assist on a best-effort basis, but successful recovery is not guaranteed.

If a package is returned to sender due to an incorrect address, the customer may be responsible for additional shipping costs to reship the order.

Address changes must be requested within 12 hours of placing your order. Once production begins, shipping details cannot be modified.

Lost or Stolen Packages

BandlyStore is not responsible for lost or stolen packages after confirmed delivery by the carrier.

If a package is confirmed lost in transit by the carrier, we may assist in filing a claim and, at our discretion, issue a replacement.

Questions?

Use our contact form (choose "Shipping Question") and we will reply within 1 to 2 business days, not counting weekends and US holidays. We have intentionally removed public email addresses to keep spam out; the contact form reaches the same team.

Free US shipping

Standard shipping is free on every order, no minimum. We currently ship within the United States only.

Real people, real help

Questions about an order, a size, or a design? Get in touch and a real person will reply within 1 to 2 business days, not counting weekends and US holidays.

Made to order

Nothing sits on a shelf. Each piece is printed when you order it, usually within 2 to 5 business days, then shipped with tracking.

Secure checkout

Pay with Shop Pay, Apple Pay, Google Pay, or any major card. Checkout is handled by Shopify, so your card details never touch our servers.