Refund policy
Effective Date: September 12, 2026
At BandlyStore, every item is made to order specifically for you. Due to the custom nature of our products, we operate under a limited return and replacement policy designed to ensure fairness and quality for all customers.
Please review this policy carefully before placing your order.
Made-to-Order Policy
Due to the custom nature of our products, all sales are considered final upon submission of the order.
- We do not accept returns or exchanges for incorrect size.
- We do not accept returns for change of mind.
- We do not accept returns for ordering errors (size, color, design).
Please review size charts and product details carefully before purchasing. We strongly recommend measuring a shirt you already own and comparing it to the product size chart.
Production & Shipping Time
All items are made to order. Please allow 2–5 business days for production before shipment.
Shipping time varies depending on destination and carrier. Tracking information will be provided once your order ships.
Delivery estimates shown at checkout include production and shipping time but are not guaranteed.
Holidays and peak seasons: production and shipping times can run longer around holidays and busy seasons. If you need an item for a specific date, please order as early as possible. We cannot issue refunds because an order placed for a holiday or event did not arrive in time.
Defective, Damaged, or Incorrect Items
We stand behind the quality of our products. If you receive:
- A misprinted item
- A damaged item
- A manufacturing defect
- The wrong item
We will replace it at no additional cost to you.
To start a claim, use our contact form and choose "Damaged or Wrong Item" as the topic.
Reporting Window
Claims must be submitted within 7 days of delivery.
Required Documentation
To process a replacement, we need:
- A clear photo of the entire item laid flat.
- A close-up photo clearly showing the defect or issue.
Photos are required for all claims. This documentation allows us to work directly with our print provider to resolve the issue efficiently.
Submit the contact form first, including your order number. We will reply to you by email, and you can then respond to that email with the required photos attached.
In most cases, issues will be resolved through a replacement rather than a refund. Refunds are issued only at our discretion if a replacement cannot be completed.
Incorrect Size or Ordering Errors
Because each item is made to order, we do not offer returns or exchanges for:
- Ordering the wrong size
- Ordering the wrong color
- Entering an incorrect shipping address
- Change of mind
If you contact us, we may choose to assist on a case-by-case basis at our discretion, but this is not guaranteed.
Address Changes
Address changes must be requested within 12 hours of placing your order. Once production begins, we cannot modify shipping details.
Lost or Stolen Packages
If your tracking shows your order as delivered but you did not receive it:
- Contact us as soon as possible.
- We will assist in filing a claim with the carrier when applicable.
If a package is confirmed lost in transit by the carrier, we will arrange a replacement.
If tracking confirms delivery to the address provided at checkout, responsibility transfers to the customer.
BandlyStore is not responsible for incorrect shipping addresses entered at checkout.
Unauthorized Returns
Do not send items back without contacting us first.
We do not accept unauthorized returns. Items sent back without prior approval may not be processed or returned.
Non-Returnable Items
- Gift cards
- Clearance or final sale items
- Personalized or customized products
Refunds
Because items are custom made to order, we do not issue refunds except in cases where a replacement cannot be fulfilled at our discretion.
If a refund is approved, it will be issued to the original method of payment. Please allow 5–10 business days for processing, depending on your financial institution.
Questions?
If you have any questions about this policy, please reach out:
Use our contact form and choose "Something Else" as the topic. We have intentionally removed public email addresses to keep spam out; the form reaches the same team.
Thank you for supporting BandlyStore.
—
The BandlyStore Team
Bandly, LLC