Privacy policy

Last updated: September 25, 2026

This Privacy Policy applies to Bandly, LLC operating as BandlyStore on bandlystore.com (the “Site”) and all related services (collectively, the “Services”).

BandlyStore operates this website and store to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with our Services. By using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, email address, and phone number.
  • Payment Information: Payment card details and transaction information (processed securely by our payment providers; we do not store full card numbers).
  • Account Information: Username, password, and preferences if you create an account.
  • Transaction Information: Items viewed, added to cart, purchased, returned, or exchanged.
  • Communications: Messages sent to customer support or submitted through forms.
  • Device & Usage Information: IP address, browser type, device information, and activity on our Site.

How We Collect Information

  • Directly from you when you place an order, create an account, subscribe to marketing, or contact us.
  • Automatically through cookies, pixels, and similar technologies.
  • From service providers such as Shopify, payment processors, analytics providers, fulfillment partners, and marketing platforms.

How We Use Your Information

Order Fulfillment & Account Management

  • Process payments and fulfill orders.
  • Provide shipping, returns, and customer service.
  • Manage your account and preferences.

Marketing & Advertising

  • Send promotional emails and marketing communications (you may unsubscribe at any time).
  • Deliver targeted advertisements on platforms such as Facebook, Instagram, TikTok, Pinterest, and Google.
  • Create custom or lookalike audiences for advertising purposes where permitted by law.
  • Measure advertising effectiveness and improve campaign performance.

Email & SMS Marketing

  • If you subscribe, we may send promotional emails and track engagement such as opens, clicks, and purchases.
  • If you provide your phone number, we may send transactional messages (such as order updates) and, where permitted by law and with appropriate consent, promotional SMS messages. Message and data rates may apply.
  • You may opt out of marketing emails by clicking the unsubscribe link in any email. You may opt out of SMS messages by following the instructions in the message.

Security & Fraud Prevention

  • Detect and prevent fraudulent or unauthorized activity.
  • Protect our customers, business, and Services.

Legal Compliance

  • Comply with applicable laws and respond to lawful requests.
  • Enforce our Terms of Service and other policies.

Advertising & Analytics Technologies

We use cookies, pixels, and similar technologies to operate our Site, understand usage, measure advertising performance, and improve marketing.

We may use tools including but not limited to:

  • Google Analytics (including GA4)
  • Meta Pixel (Facebook and Instagram)
  • TikTok Pixel
  • Pinterest Tag
  • Shopify enhanced advertising features (such as Shopify Audiences)
  • Email marketing platforms

These tools may collect device information, browsing behavior, purchase activity, and other interaction data to personalize advertising and improve performance.

In addition to browser-based pixels, we may share purchase and other interaction events, together with hashed contact details such as your email address, name, phone number, or address, with advertising platforms including Meta (Facebook and Instagram) and Google through server-side connections such as the Meta Conversions API and Google’s enhanced conversions. These platforms use this data to measure advertising, match activity to their users, and improve the relevance of the ads you see. You can opt out on our Your privacy choices page.

Depending on applicable U.S. state privacy laws, certain advertising activities may be considered “targeted advertising” or a “sale” or “sharing” of personal information.

You may opt out of the sharing of your information for targeted advertising on our Your privacy choices page. You may also manage advertising preferences at:

Cookies

We use cookies and similar technologies to power and improve our Site, remember preferences, conduct analytics, and support advertising efforts.

For more information about cookies used by Shopify, please visit: https://www.shopify.com/legal/cookies

How We Share Information

We may share your personal information with:

  • Shopify and related service providers, some of which are located in other countries
  • Payment processors and fulfillment partners
  • Marketing and advertising partners
  • Law enforcement or government authorities when required by law
  • In connection with a merger, acquisition, or business transaction

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes certain personal information to provide and improve the Services. To learn more about how Shopify uses personal information, visit: https://privacy.shopify.com/en

We have enabled Shopify Network Intelligence. This means Shopify may use information about your visits and purchases on our store, combined with data from your interactions with other Shopify stores and with Shopify itself, to provide services to us such as fraud protection, personalization, product recommendations, and advertising measurement. In doing so, your information may be shared with Shopify and its service providers, some of which are located outside the United States. No other merchant can see your data. You can opt out of this sharing at any time on our Your privacy choices page, or by sending a Global Privacy Control signal from your browser.

Your Privacy Rights

Depending on where you reside within the United States, you may have rights to:

  • Access personal information we hold about you
  • Request deletion of your personal information
  • Request correction of inaccurate information
  • Opt out of targeted advertising or certain data sharing

If you would like to request access to the personal information associated with your account or transactions, you may reach us through our contact form (choose "Privacy or Data Request"). We may request additional information to verify your identity before processing your request and will respond within the timeframes required by applicable law.

You may also unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email. To opt out of targeted advertising or the sharing of your personal information, use our Your privacy choices page. If your browser supports Global Privacy Control (GPC), we will treat that signal as a request to opt out of certain targeted advertising activities where required by law.

Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 16 years of age. If we learn that we have collected personal information from a child under 16 without appropriate consent, we will delete that information.

Security & Data Retention

We use commercially reasonable safeguards to protect your information; however, no system is completely secure. We retain personal information only as long as necessary to fulfill the purposes described in this policy and comply with legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

Contact: our contact form (choose "Privacy or Data Request"). We have intentionally removed public email addresses to keep spam out; the contact form reaches the same team.

Free US shipping

Standard shipping is free on every order, no minimum. We currently ship within the United States only.

Real people, real help

Questions about an order, a size, or a design? Get in touch and a real person will reply within 1 to 2 business days, not counting weekends and US holidays.

Made to order

Nothing sits on a shelf. Each piece is printed when you order it, usually within 2 to 5 business days, then shipped with tracking.

Secure checkout

Pay with Shop Pay, Apple Pay, Google Pay, or any major card. Checkout is handled by Shopify, so your card details never touch our servers.